The Business Advisory Blog

Home / Blog / Social media success

The Business Advisory Blog

Insight, news and updates from Alliott NZ Chartered Accountants, Auckland New Zealand. The views expressed here are the views of the author and should be discussed in further detail should an article be relevant to your individual circumstances.

While every effort has been made to provide valuable, useful information in this publication, this firm and any related suppliers or associated companies accept no responsibility or any form of liability from reliance upon or use of its contents. Any suggestions should be considered carefully within your own particular circumstances, as they are intended as general information only.

Vanessa Williams
Published on

Four Steps to Social Media Success

marketing strategy1. Have absolute clarity about your positioning. What do you stand for as a business, who is your target audience, and what do you do (in simple layman terms)?

2. Understand the ‘internal questions’ your customers might have, meaning what are the obstacles that stand in the way of a customer buying from you. If you understand this then you can create content that answers these questions.

3. Establish what platforms your customers live on. Different demographics favour different platforms and each platform has its own ‘culture’.

4. Ensure you communicate with your customers using an appropriate tone. Take Skinny mobile and Spark as an example. They are owned by the same company and broadly speaking they deliver the same product. However, they communicate with their customers in a completely different way.

Topics: communication culture customer experience digital disruption marketing vision